Guidance for Clearpath Cognitive Coaching appointment cancellations, changes, and refund requests.
Appointment Changes
If you need to change or cancel an appointment, let us know as early as possible. More than 48 hours’ notice: no charge. 24 to 48 hours’ notice: 50% of the session fee applies. Less than 24 hours’ notice, or non-attendance: the full session fee applies.
Refund Requests
If you withdraw from a programme partway through, any refund is calculated from sessions not yet used and the terms agreed in writing. If we determine coaching is not the right fit and end the engagement, we refund sessions paid for but not delivered.
Failed or Duplicate Payments
If you believe Stripe charged you incorrectly, contact Clearpath with the email address used for booking and any Stripe receipt information so the payment can be reviewed.
No Emergency Service
Clearpath does not provide emergency, crisis, therapy, diagnosis, or treatment services. If you are in immediate danger or crisis, contact local emergency services.
For full booking and payment terms, see our Terms & Conditions of Service.
Need clarification?
Questions about this page can be sent to the Clearpath team.